My First 1-Star Rating!

Despite my best efforts, it was bound to happen. This reflects on this customer far more than it does on me.

They don’t tell you which customer gave you the 1-star rating, but I know exactly who it was and the situation that caused it.

On Sunday I picked up an order from Freddy’s Frozen Custard and dropped it off a couple of miles away. It was a “Leave it at my door” order, so I had no contact with the customer. I sent one of my memes when I had picked up the order and they didn’t respond.

After I dropped off the order and had already accepted another delivery I got this response:

I get that they weren’t happy about missing items, but a few things come into play here:

  1. Many restaurants seal their bags, and I can’t look inside to see what is in there.
  2. Even for restaurants that don’t seal their bags, I am not going to open them up and go through peoples food. I sure wouldn’t want someone to do that to my order.
  3. I do my best to verify with the restaurant workers that everything is included, but in the end my only job is the transportation of the items I am given to the customer. I am not a quality-control analyst for the restaurants.

Now obviously it is in my best interest to make sure customers receive everything they order, hot (or cold, depending on the food), and in a timely manner. I understand this customer was unhappy that this didn’t happen, and maybe I could have checked a little more closely, but there was nothing I could do at this point other than explain the situation and refer them back to DoorDash since I was on another delivery.

From the customer’s viewpoint

I can see rating me down for “Order Handling”, but I did follow their Delivery Instructions and I am always Friendly as I think the screen-shot of my texts show. This was just them being whiny and petty and not engaging any critical thinking skills to consider the explanation I gave them.

I’m not going to dwell on it, you can’t win 100% of the time, and as Marcus Aurelius reminds us to ponder: “Today I shall be meeting with interference, ingratitude, insolence, disloyalty, ill-will, and selfishness – all of them due to the offenders’ ignorance of what is good or evil.” . I’ll continue to do my best and move on to the next shift and the next order.

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